Troubleshooting & FAQs
We want you to be successful in your chromatographic applications, and we understand that providing the best products is only part of that equation. Here is a list of support options and recommendations, including frequently asked questions (FAQs), to help you achieve your goals.
General Troubleshooting Tips
- Change only one thing at a time.
- Carefully document all maintenance and troubleshooting activity.
- Check the obvious and routine things first: look at maintenance logs, check cables and connections, leak check.
- Isolate system components and steps: confirm proper sample prep, perform a blank run, connect an alternate injector or detector, install a different column.
Tools to Help You
- Chromatogram Database: Explore our listings or search for compounds by class, name, synonym, CAS #, or keyword.
- Chromatography Calculators: Online tools and reference tables for optimization.
- Capillary Column Installation Guide: This complete online tech guide provides comprehensive information on proper handling, installation, maintenance, and operation of fused silica capillary GC columns.
- Consult our Library of Free Chromatography Literature.
- STAR: The Service and Technology Alliance by Restek provides a network of instrument service providers and an easy way to save money when you use them.
Frequently Asked Questions (FAQs)
- Air Sampling FAQ
- Capillary GC Columns FAQ
- Packed & Micropacked Columns FAQ
- GC Accessories FAQ
- HPLC and UHPLC FAQ
- Flip Seal Inlet Seals FAQ
- ProFLOW 6000 Electronic Flowmeter FAQ
- Reference Standards FAQ
- Sample Preparation FAQ
- Surface Treatments FAQ
- Ordering FAQ
Send Your Analytical Challenge to Restek's Technical Service Specialists
If you haven't found your answer among the choices listed above, please contact Restek Technical Service:
1-800-356-1688, ext. 4 (Toll Free)
or 1-814-353-1300, ext. 4
Hours of operation (Eastern Time):
Monday through Thursday, 8:00 a.m. to 6:00 p.m.
Friday, 8:00 a.m. to 5:00 p.m.
Please include your company name and complete mailing address. We will send a response within one business day.
Customers Inside the U.S.: firstname.lastname@example.org
Customers Outside the U.S.: Contact your local Restek representative or email email@example.com
110 Benner Circle, Bellefonte, PA 16823