Troubleshooting & FAQs

We want you to be successful in your chromatographic applications, and we understand that providing the best products is only part of that equation. Here is a list of support options and recommendations, including frequently asked questions (FAQs), to help you achieve your goals.

General Troubleshooting Tips

  • Change only one thing at a time.
  • Carefully document all maintenance and troubleshooting activity.
  • Check the obvious and routine things first: look at maintenance logs, check cables and connections, leak check.
  • Isolate system components and steps: confirm proper sample prep, perform a blank run, connect an alternate injector or detector, install a different column.

Tools to Help You


Frequently Asked Questions (FAQs)


Send Your Analytical Challenge to Restek's Technical Service Specialists

If you haven't found your answer among the choices listed above, please contact Restek Technical Service:

Phone:
1-800-356-1688, ext. 4 (Toll Free)
or 1-814-353-1300, ext. 4
Hours of operation (Eastern Time):
  Monday through Thursday, 8:00 a.m. to 6:00 p.m.
  Friday, 8:00 a.m. to 5:00 p.m.

E-Mail:
Please include your company name and complete mailing address. We will send a response within one business day.
Customers Inside the U.S.: support@restek.com
Customers Outside the U.S.: Contact your local Restek representative or e-mail support@restek.com

Mail:
110 Benner Circle, Bellefonte, PA 16823

Troubleshooting Forms: (Located on the full version of our website.)
GC Troubleshooting Form
LC Troubleshooting Form
Reference Standards Troubleshooting Form
General Troubleshooting Form