share:

Privacy Policy

May 2018

This policy applies to users accessing the following websites: restek.com, blog.restek.com, restekgmbh.de, it.restek.com, superchrom.it and restek.fr ("Website or Websites"), which are operated by Restek Corporation, U.S., Thames Restek UK Limited, Restek GmbH, Superchrom srl and Restek France respectively (together referred to as "Restek"), and where applicable in relation to interacting with us, whether in-store, on the phone, or through any other means.

At Restek, we understand and respect your concerns about the privacy and security of your personal data.

Please review this Privacy Policy carefully ("Privacy Policy"). It explains what types of information we collect, how that information is used, to whom it is disclosed, and how it is safeguarded. By interacting with us, whether in-store, on the phone, or online, through this website, you agree to the collection, use and processing of your information as described in the Privacy Policy. If you do not agree to the terms of this Privacy Policy, please navigate away from this website.

1. LEGAL INFORMATION

For the purpose of the Data Protection Laws, the data controllers are (as applicable):

Restek Corporation, a company incorporated in the U.S. with an office at 110 Benner Circle, Bellefonte, PA 16823;

Thames Restek UK Limited, a company incorporated in England (registration number 03387425), with its office at Unit 8-16 Ministry Wharf, Wycombe Road, Saunderton, Buckinhamshire, HP14 4HW;

Restek GmbH (company registration number HRB 6772), a company incorporated in Germany with an office at Schaberweg 23, 61348 Bad Homburg v. d. Höhe, Deutschland;

Restek France, a company incorporated in France, with an office at 7 avenue du Général de Gaulle – 91090 Lisses, and

Superchrom srl, a company incorporated in Italy with an office at Via G.Miglioli 2/A, 20063 Cernusco sul Naviglio (MI), Italia,

(together referred to as "we", "us" or "our").

If you have questions about this Privacy Policy please contact us by email at privacy@restek.com or by phone at 1-814-353-1300.

2. INFORMATION COVERED BY THIS POLICY

This Privacy Policy applies to all personal data that is collected, processed, used and stored by us. For the purpose of this Privacy Policy, "personal data" means information or pieces of information that could identify you, directly or indirectly, such as your name, address, telephone number, and email address and it could include information like your shopping habits.

3. WHAT INFORMATION IS COLLECTED?

3.1 Information you give to us

We collect personal data that you provide, such as your name, billing address, shipping address, telephone number, email address, and credit card information, when you:

3.1.1 request a quote / make a purchase;

3.1.2 enroll in a loyalty, rewards, or promotional program;

3.1.3 sign up to receive emails or other notifications from us;

3.1.4 enter a contest or sweepstakes;

3.1.5 fill out a survey / questionnaire;

3.1.6 create a Restek account;

3.1.7 use a social media service like Facebook, LinkedIn, YouTube or Twitter to communicate with us;

3.1.8 submit a request to our customer service department;

3.1.9 participate in training seminars, product shows or similar events;

3.1.10 meet with us during a commercial visit;

3.1.11 visit us at trade shows or scientific conferences.

4. HOW IS MY PERSONAL DATA USED?

4.1 Your personal data is not sold or shared with companies outside of the Restek's group of companies. We may collect, use, store, and process your personal data for the following purposes:

Website and services' functionalities

4.1.1 to process, track, and fulfil your order / provide a quote;

4.1.2 to communicate with you about the status of an order;

4.1.3 to identify your product and service preferences;

4.1.4 to improve the effectiveness of the Website or provide technical assistance;

4.1.5 to prevent fraudulent transactions.

Marketing purposes

4.1.6 subject to your prior express consent, and/or where we have a legitimate interest in doing so (but subject to your rights), and/or where you are a customer or have made enquiries about our products or services previously:

4.1.6.1 to help us market our products, services, and technical content more effectively;

4.1.6.2 to deliver coupons, marketing communications, and ads;

4.1.6.3 inform you of upcoming events;

4.1.6.4 to administer a sweepstakes or contest;

4.1.6.5 to administer loyalty, rewards, and promotional programs;

4.1.7 participate in training seminars, product/trade shows conferences or similar events; and

4.1.8 meet with us during a commercial visit.

Statistics

4.1.9 to aggregate statistics about our customers, sales, traffic patterns and related site information (but these statistics will include no personally identifying data).

5. COOKIES

5.1 When you visit the Website we may use cookies (including Flash cookies on certain browsers), web beacons, and other technologies to collect the following data:

5.1.1 IP address, login information, browser type, location, time zone, operating system, and other technical information;

5.1.2 information about your visit, including the websites you visit before and after our Website and products you viewed; and

5.1.3 length of visits to pages on the Website, and page interaction information.

5.2 Please see the cookie section below for further information.

5.3 Emails that we send as part of our marketing programs may use web beacons and other technologies that tell us whether an email has been opened. We may also collect information using cookies on the Website and on other websites to understand how you interact with our advertising to make sure we’re delivering it in the most relevant way.

6. WILL MY INFORMATION BE SHARED?

6.1 We may share your personal data within the Restek group of companies, which means our subsidiaries and our ultimate holding company and its subsidiaries. We may share information that you elect to make available to the public on the Website or on social media networks, including user-generated content, within the respect of this Privacy Policy.

6.2 We may also share your personal data with trusted companies that provide business support services to us (such as shipping, name and address verification, customer service, contest administration, mail/email distribution, fraud detection, and promotions fulfilment), companies that help us market our products and services, and analytics and search engine providers that assist us in the improvement and optimization of this website and/or marketing material. These companies are not authorized to use the personal data we share with them for any other purposes than those set forth in this Privacy Policy or to send you any unsolicited email. We may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal personal data.

6.3 We may disclose personal information about you in order to: (a) protect the legal rights, privacy or safety of the Restek group or our employees, agents and contractors; (b) respond to valid legal process from government or public authorities in any country in which we operate; (c) permit us to pursue available remedies or limit the damages that we may sustain; (d) enforce our terms of use or the terms and conditions applicable to any contest, promotion or program; or (e) comply with the law.

6.4 As we develop our business we might sell or buy stores, subsidiaries, or businesses. There might be a reorganization, merger, sale, joint venture, assignment, transfer or other disposition (including without limitation in connection with any bankruptcy or similar proceedings) of all or any portion of the business of the Restek group. In connection with these transactions your personal data we have collected as described in this Privacy Policy may be disclosed and may be among the business assets transferred as part of the transaction.

7. IS MY PERSONAL DATA SECURE?

7.1 We undertake to take useful precautions designed to ensure the confidentiality and security of the processed personnel data and prevent them from alteration, corruption or access by unauthorized parties.

7.2 Restek will take reasonable steps to protect your personal data that you transmit to us and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet transmission or data storage is ever fully secure, and Restek cannot guarantee that information transmitted via our websites or stored by us will remain confidential at all times. We maintain physical, electronic, and procedural safeguards that are designed to ensure that personal information is stored and treated responsibly.

7.3 Please bear in mind that, to the extent you are provided with access credentials to access portions of our websites, anyone you provide with your access credentials will also have access to your account and, possibly, to your personally identifiable information. If you use our websites, you are responsible for maintaining the confidentiality of your access credentials and for restricting access to your computer.

8. HOW LONG WILL MY DATA BE STORED?

We will retain your data for a reasonable period of time. If such duration cannot be determined, the following criteria will apply to fix this duration:

8.1 the purpose for which the data was collected;

8.1.1 the likelihood of further contact or enquiries from you with which the data may assist;

8.1.2 the length of any legal obligation that may attach to that data or the period within which claims might be brought relating to that data or products or services that we have provided; and

8.1.3 the requirements of our regulators.

9. DO YOU LINK TO OTHER SITES?

For your convenience, the Website may include links to and from other websites. If you follow a link to any of these websites please note that these websites have their own privacy and security policies which you should review. We do not accept any liability or responsibility for these other websites or their policies.

10. DO YOU USE COOKIES?

This website may use "cookies." A "cookie" is a small file stored by your web browser to help a particular system, like ours, recognize you and the pages you visit on our websites. We built our Websites to offer numerous conveniences and useful functions—such as the shopping cart and forms that prefill—and we rely on cookies to make such things possible. The information we store in and access from cookies is not shared with vendors, advertisers, direct mail concerns, email list services, etc. If you disable cookies, certain functions of the Website may not work properly or be available to you. Users of our Websites may also receive cookies from certain third-party sites that provide services to Restek and help us improve our ability to reach and serve our customers online.

11. GOOGLE ANALYTICS

11.1 We employ Google Analytics Demographics and Interest Reporting, which provides us with certain aggregate and non-personally identifiable information such as age, gender, and interests; however, as stated above, we do not share cookie data with any third parties, nor do we combine the personally identifiable information you voluntarily submit to us with the non-personally identifiable information we collect through Google Analytics Demographics and Interest Reporting.

11.2 The Advertising Features collect specific visitor cookie data, such as the source, medium, and keyword used to visit the Website, and other information, such as how often users visit the Website, what pages they visit when they do so, and what other sites they used prior to coming to the Website. We use the information we get from Google Analytics only to improve the Website. Google Analytics collects only the IP address assigned to you on the date you visit the Website, subject to your prior express approval.

11.3 Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit the Website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy which you can access here : https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

11.4 Once you have given your consent to some Google Analytics cookies, you can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

12. ADVERTISING NETWORKS

We work with third party ad networks, such as Double Click, Bing Ads, and SalesFUSION to display content specific advertisements to visitors that have previously visited our Website when those visitors go to other websites that have the Google Display Network implemented.

You may choose how third parties display certain ads to you, as explained further in their respective privacy policies and ad preferences pages. You can also get more information about targeted advertising, and how to opt-out of receiving targeted ads from many third-party ad networks (including Google), through the following:

U.S. Users: www.aboutads.info/choices (Digital Advertising Alliance)

YOU MAY CHOOSE TO OPT-OUT OF PARTICIPATING AD NETWORKS. HOWEVER, THIS DOES NOT OPT YOU OUT OF BEING SERVED ADVERTISING IN GENERAL. YOU MAY STILL RECEIVE GENERIC OR “CONTEXTUAL” ADS ON OUR WEBSITES. YOU MAY ALSO CONTINUE TO RECEIVE TARGETED ADS ON OTHER WEBSITES, FROM COMPANIES THAT DO NOT PARTICIPATE IN THE ABOVE-MENTIONED PROGRAMS. PLEASE ALSO NOTE THAT OPT-OUT MECHANISMS ARE COOKIE BASED; SO, IF YOU DELETE COOKIES, BLOCK COOKIES OR USE ANOTHER DEVICE, YOUR OPT-OUT WILL NO LONGER BE EFFECTIVE. FOR MORE INFORMATION, GO TO HTTP://WWW.ABOUTADS.INFO/

13. USER CONTENT

You may post or upload materials, comments, reactions and other content or information to our Website and Services (collectively, “User Content”). If you post User Content on our Websites, the User Content, as well as other information, it may be available to all Restek users. Please note that we cannot prevent such information from being used in a manner that may violate this Privacy Policy.

14. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, Cal. Civ. Code § 1798.83 gives you the right to request and obtain from us once a year, free of charge, information about the personal data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us at the contact information provided below. In your request, please attest to the fact that you are a California resident and provide a current California address for your response.

15. CHILDREN

Our Website and Services are not targeted at children under thirteen (13) years of age and we do not knowingly collect personal data from children under 13. If we discover that a child under 13 has provided us with personal data, we will promptly delete such personal data from our systems.

16. CHANGES TO THE PRIVACY POLICY

We may change and/or update the Privacy Policy. Should we change and/or update the Privacy Policy, we will inform you about such changes and/or updates, subject to a reasonable notice, and by posting a visible notice on the Website. You may wish to check this section from time to time because, by visiting our Website, you agree to accept any such changes.

  • Subscribe to receive Restek technical publications via email.
  • Unsubscribe to remove your email address from our list.
  • Contact privacy@restek.com with any other instructions regarding communication from Restek.